Storage Units near Hilliard in West Columbus, OH 43228

Very friendly! Gave excellent details and information both over the phone and in person. Very prompt and organized.

The ladies that I have came into contact with are just AWESOME!!!!

It was so easy. Thanks Lisa and Eve

Stress Free!! Getting a storage unit is normally a hassle but these ladies made it simple and easy!! Very friendly and helpful!! Units are clean, safe and easy to get to. Thank you for your help!!

I had a pleasant and professional experience adding a storage space for an additional vehicle. Lisa and Willie are knowledgable and helpful and completed the process quickly.

Lisa and Willie at the Fisher Road location helped me get set up for a space to store my Class A RV. They were incredibly polite, upbeat and easy to work with. It is so refreshing to find people this friendly! I highly recommend using Simply Self Storage for your storage needs.

Lisa was great and very helpful

Had a great experince, very friendly and helpful. I would definately recommend Simply Storage and Lisa on Fisher Rd to anyone looking for a storage solution. They keep the facility very clean and organized.

Thank you Lisa! This was a very pleasant and professional experience.

I had a great experience.. Things went quick and smoothly... Lisa (Fisher Rd) was a great help also, she was really nice and told me everything i needed to know about the unit and payments.. I would definitely recommend to anybody who needs a storage unit

Lisa was great, she helped me figure out what size unit i would need and something that would fit my budget. She was thorough in explaining everything and even offered items that would help keep my belongings safe in the fluctuating climate.

Very nice people that work there and very nice place too store ur stuff

Very nice people that work there and very nice place too store ur stuff

Very nice people that work there and very nice place too store ur stuff

The managers and the staff at Simply Self Storage on Fisher Road in Columbus (Hilliard area) have been very kind and very helpful throughout the process. In mid-January 2021, I called on a Sunday morning with a last-minute request to move my belongings into a 10' x 10' storage unit. Within 10 minutes, I had reserved a unit. And I moved my stuff into the storage unit later that same day. My storage unit is very clean and well-lit, with highly visible security cameras throughout the property. The property and parking lot itself are well-lit -- and feel very safe and secure. The location of the Simply Self Storage property on Fisher Road is ideal -- minimal street traffic and quick, easy access from I-70 between the Hilliard-Rome Road and Wilson Road exits. As for price, I don't think you can do any better than Simply Self Storage. I looked at several other storage facilities along Hilliard-Rome Road and other locations in the same area. By far, the best monthly rental cost I found for a 10' x 10' storage unit was Simply Self Storage. The company website is great, too. The three-dimensional graphics which give you a practical idea of how much stuff you can fit into your storage unit are very helpful. And the pricing options are very simple and straightforward. Thanks to everyone at Simply Self Storage -- Lisa, Christa, and Lex -- for making the process of quickly finding a storage unit and moving in my belongings a very easy, stress-free process. I highly recommend Simply Self Storage to anyone in Columbus looking for a safe, secure, clean, affordable place to store your stuff.

The managers and the staff at Simply Self Storage on Fisher Road in Columbus (Hilliard area) have been very kind and very helpful throughout the process. In mid-January 2021, I called on a Sunday morning with a last-minute request to move my belongings into a 10' x 10' storage unit. Within 10 minutes, I had reserved a unit. And I moved my stuff into the storage unit later that same day. My storage unit is very clean and well-lit, with highly visible security cameras throughout the property. The property and parking lot itself are well-lit -- and feel very safe and secure. The location of the Simply Self Storage property on Fisher Road is ideal -- minimal street traffic and quick, easy access from I-70 between the Hilliard-Rome Road and Wilson Road exits. As for price, I don't think you can do any better than Simply Self Storage. I looked at several other storage facilities along Hilliard-Rome Road and other locations in the same area. By far, the best monthly rental cost I found for a 10' x 10' storage unit was Simply Self Storage. The company website is great, too. The three-dimensional graphics which give you a practical idea of how much stuff you can fit into your storage unit are very helpful. And the pricing options are very simple and straightforward. Thanks to everyone at Simply Self Storage -- Lisa, Christa, and Lex -- for making the process of quickly finding a storage unit and moving in my belongings a very easy, stress-free process. I highly recommend Simply Self Storage to anyone in Columbus looking for a safe, secure, clean, affordable place to store your stuff.

The managers and the staff at Simply Self Storage on Fisher Road in Columbus (Hilliard area) have been very kind and very helpful throughout the process. In mid-January 2021, I called on a Sunday morning with a last-minute request to move my belongings into a 10' x 10' storage unit. Within 10 minutes, I had reserved a unit. And I moved my stuff into the storage unit later that same day. My storage unit is very clean and well-lit, with highly visible security cameras throughout the property. The property and parking lot itself are well-lit -- and feel very safe and secure. The location of the Simply Self Storage property on Fisher Road is ideal -- minimal street traffic and quick, easy access from I-70 between the Hilliard-Rome Road and Wilson Road exits. As for price, I don't think you can do any better than Simply Self Storage. I looked at several other storage facilities along Hilliard-Rome Road and other locations in the same area. By far, the best monthly rental cost I found for a 10' x 10' storage unit was Simply Self Storage. The company website is great, too. The three-dimensional graphics which give you a practical idea of how much stuff you can fit into your storage unit are very helpful. And the pricing options are very simple and straightforward. Thanks to everyone at Simply Self Storage -- Lisa, Christa, and Lex -- for making the process of quickly finding a storage unit and moving in my belongings a very easy, stress-free process. I highly recommend Simply Self Storage to anyone in Columbus looking for a safe, secure, clean, affordable place to store your stuff.

Lisa was outstanding and quick to help me get in a unit

It’s really good real time helpful

Very clean and well kept location. Loved the new office cat!

Lisa was amazing best employee iv ever seen here

Easy to do rental online. The manager told me everything I needed to complete the process. Fast, easy and the staff was knowledgeable.

Amazing spaces available and great service. Would highly recommend. Clean and Tidy surroundings too. Cameras and well lit areas. Tell them George sent you. Thanks Lisa

Very efficient. Lisa had me in and out within thirty minutes. She explained everything thoroughly and ensured that my code worked properly before leaving. Very nice and hospitable.

Lisa was very helpful and professional with us, and we are very happy.

Lisa was so awesome for our RV rental space . I would recommend her storage facility for anyone. So friendly and helpful! Thank you so much Lisa!!!

It was a great experience and the service was excellent

Wonderful customer service and very informative. Lisa and Christa were so pleasant and made the process of renting my 10×20 storage unit a breeze!

Lisa was wonderful, had excellent service answered all my questions and was more than willing to show me different units when I wasn’t sure what size unit I needed. Was very fast and got me in and out very quickly without rushing me at all.

Lisa was wonderful and very helpful! Storage unit was clean and move in was easy.

Getting a unit here was fast and easy, Lisa was very knowledgeable and nice. I was shown the unit and everything was explained well.

Lisa was extremely helpful today thanks

Lisa did a great job. Knows her business and was very professional and helpful. Facility is fine and meets my needs.

Very accommodating facility, amidst the pandemic I was able to get a storage unit hassle free! Very friendly staff, will definitively come back for any storage needs in the future.

Lisa is the best she marked off different spaces to help me decide which Best fits my needs best decision I ever made and the best prices ever might I add

Super friendly staff and well kept. A bit hidden on fisher road but a decent value. 2 year later update; Still great staff and pricing but their moving/packing supplies were not so great.

Super easy , really clean and Great customer service the lady was very nice and help me a lot

Lisa and Nikki are great. Thanks for everything.

Lisa and Nikki were great with communicating everything I needed to know. Very thorough! Glad I chose simply storage!

Nikki was awesome. Thanks for taking great care of me.

Good customer service! Thank you Lisa and Nicki!

Excellent Excellent Service! This was my first time renting a storage unit and buying an RV. They literally walk me through the whole process step by step even spending a lot of time helping me get my RV parked into the right space. It shows that they actually care. Eevee (I hope this is close) was the biggest help overall and definitely could not see my self parking the RV with out her.

Excellent service! The unit I rented out, as well as the leasing building were kept neat and clean! A great deal for the amount of space I got! Lisa was super friendly and helpful, even giving me the option to buy plastic covers to put over my furniture to protect it! Phenomenal!

Great experience with this company! I spoke to Justin about a unit at a different location, and he referred me to the Fisher Rd facility where I was able to save alot on a fairly short term rental. Lisa, the manager at Fisher Rd was very helpful and efficient - also allowing us the flexibility we needed for our situation.

Lisa is awesome !!!!!!!!!

Thank you to the store manager Lisa for her friendly and great customer service.

We used this storage unit for moving between apartments and from a different city. Lisa provided an excellent service in person and over the phone following up regarding everything. Price is reasonable and units are safe and clean too.

Awesome service! Clean, cameras and well lit. Friendly management and staff.

Thank you for quick response and service on the phone and at the counter, facilities look very clean

I thought I would take some time and leave this message well a Review,, I was in the west side Property,, and I spoke to Lisa about some Questions I had about your out side parking.. she was very helpful.. and told me when I was ready to let her know.. she took the time to let me know what I would need when I came back,, just a very nice Lady.. I'm a very fast talker and Lisa took the time to understand me.. thank you very much Lisa!!..

Professional and courteous. Great pricing. Lisa in particular has been very helpful.

Super nice, easy accommodating, would recommend

Lisa is very helpful. She answered every question I had and made my move easy. 10/10 would recommend!!!!

Excellent customer service. Easily set everything up to rent my unit.

Very nice and polite Lady that works here. Place is kept very clean. I would recommend any one needing storage to rent from this storage.

Lisa & Tabitha was super helpful, answered all my questions

Lisa is the greatest she drove me around on the cart and marked off different spaces to help me decide which lot would best fit my needs best decision I ever made thanks Lisa you're the best

Only thing that I don't like is cant access my unit after 10pm

best overall experience one could ask for in storage business

We reserved our spot online and got a call the next day to set up a time to come get in our unit. Got first month free by booking online. Was quick, clean and afforable. Good customer service. Lisa was very helpful.

Very nice and clean place. Got an amazing price for the unit. Manager is super awesome. Would recommend this place to any and everyone.

Kaitlyn was the person that helped, she was very professional and helpful and helped me start up with the units and discounts.

I got an unit today from Debbie, she was very friendly and professional. I highly recommend this storage facility.

Debbie was very professional, courteous and explained everything from the fees, prices and how to locate our unit. She showed us the unit and made sure we was educated about the facilities. Highly recommend Simply Self Storage!

Great Customer Service from Debbie. Thanks for helping me setup AutoPay!

This place is so awesome! Facility looks great. Debbie was so wonderful and kind to work with! Will definitely bring more business here!

Always have a great experience and friendly at Simple Self Storage

Debie give us a good costumer service!! Highly Recommend

I had an awesome experience with Debbie Stewart today! Very helpful and Great pricing!

I live in Vietnam but needed to rent a 10x10 unit when I return to USA in December. I used their new online rental system. Kaitlyn called me and stepped me through the procedure. She was patient with me as I made several mistakes. Her service was excellent as she explained everything to me. She got me the special online rental rate with a free month.

Kaitlyn was very helpful

This location has a super friendly staff! Debbie was very helpful and the arrangement was very transparent, no hidden costs. Very tidy and well maintained facility. Great experience!

From Start to finish, this experience has been wonderful easy. A quick phone call from Kaylah and I was there to tour the area and see my new storage spot. After some Super easy to understand paperwork, I've received my access code and move in date. The Staff at Simply Self Storage were both friendly and professional. I met the property manager Debbie, and the security guard. With confidence I can say, that this was the right place for me.

Very friendly staff with great customer service. Would recommend them to any of my friends. Facility was clean and secure.

Very nice, secure and well maintained facility. The onsite management was very helpful and knowledgeable and willing to assist with issues as they arise.

Kaitlyn was an amazing worker who showed me my unit and was very friendly.

Very friendly and helpful staff. Conveniently located. Prices are very reasonable. I have more than one unit and would recommend this location to others.

I've had my unit here for about 6 months now. They had an attractive online deal that was cheaper than anyone else close to me. When u go to sign the lease, there is an 24.00 administrative fee, on top of the monthly rent. Plus there's also an extra 10.00 monthly fee for insurance whether its wanted or not. Also bring your own lock or stop by a store to grab one bc theyre 20+ at the front desk. So add that on to your initial start up payment. The gate hours & late fees seem to be the local standard. Be careful with late fees. (They add up so quick!! It's easy to see why unit auctions are such a big trend right now. However overall it was still cheaper than others & an okay experience.

I don't understand why people give a bad review. Some of you need to grow up and learn how a business is ran before you write a review. My sister rented a unit there a few months ago and I came in with her. The manager who rented to my sister was very polite and took the time to make sure things were done right. They wasted no time and I came in to make my sisters payment for her one time. I had a different manager who treated me very well even though my sister had a late fee on her account. I took care of the payment with no problems or questions asked. My sister knows when late fees hit, but she also knows to respect others just like I do. To all who have been treated wrong, ya'll need to take a breather and praise these people who go above and beyond to manage this storage place. Lord knows who or what they deal with every day. I'd give em 5 stars any day! Kudos to the work that Simply Self Storage off Fisher Rd. does. YOU DA BOMB!

Very clean and the employees are very helpful and nice

They can handle any thing or if you have issue and need to report a problem they can move you to a new storage unit you guys should use them when you need to storage your stuff

Get any quotes or information they give you IN WRITING. I was told one price upon my initial visit AND was told it included a free lock, and when I showed up to actually sign the paperwork and setup the unit less than a week later, there were numerous fees that all the sudden were involved to get things going and of course, no free lock. The woman that told me all of these things was the same one who had quoted me previously. I came back again a couple weeks later to get a second, smaller unit and was told that the second month would be free. That was also a lie. Like I said, if they promise you anything, get it in writing. Otherwise, a good, clean storage facility.

Had a great experience with Debbie, very helpful!

Great staff, very helpful. Clean storage, well maintained.

This is the second time I have rented space for my RV at this location. Debbie is fabulous to work with, she goes the extra mile to find the right space for you needs. She is very easy to deal with and thorough. Thanks Debbie!

They are very courteous and helpful. They made renting a storage space and trailer parking space a snap.

Pretty good. Rent goes up just about every 6 months.

We have been a customer of this company for over a year. We had no problems, even asked if we could upgrade our unit to a bigger one. Debbie was really helpful with explain all processes to me. Definitely recommend using them for storage.

I've stored a few vehicles here over the past 6 years and I'm always impressed with the friendliness of the staff (especially Debbie) and the quality of the facility. The location is ideal because this portion of Fisher road has very light traffic making access super easy and convenient. As long as I'm living in Columbus, the Simply Self Storage on Fisher Road will be my number one choice for storage.

I have been a customer of Simply Self Storage for about a year and a half. This is my second time storing here. Debbie is always so helpful if you need anything. I definitely recommend this place.

Highly recommend location for business storage. Very helpful and accommodating. Secure location. The manager Debbie is very helpful and professional.

We have had two storage units at this facility for several years. When Simply Self Storage acquired the property, the transition from the previous owner to this one was very smooth for us. Since that time, we have had several contacts with the Manager, Debbie. She is always courteous, friendly, and efficient. Recently, we have had several visits into the office as we were closing one unit and moving items into a different unit, due to size constraints. Debbie was helpful and made our moves easy. She asked us questions regarding our needs, and made suggestions that were different than we had originally planned. Her ideas were much better than ours, and we followed her suggestions. We will continue to use this facility for our storage needs. Debbie is a jewel, she deserves a raise in pay. She generates a atmosphere of friendly service to those who deal with her.

Debbie was so helpful within this process. She guided me through the best solution for my situation.

I cannot say enough about the experience I had with renting two spots today. The friendliness and helpfulness of Debbie was outstanding. She made this experience great! Definitely come here before renting from any other storage unit.

I am a repeat customer. Wonderful staff and good pricing.

This is the best storage place to go to. Super friendly and helpful. Great prices and awesome staff especially Debbie Raeann Lorenzo

Good customer service

I am a repeat customer of this storage facility so the price was what brought me back, but the customer service is like no other there. Debbie is always amazing and has went above and beyond with customer care every time I have called or went in. She is an asset to the quality of service each customer will receive with their experience at simply self storage

Very helpful for business storage! Adequate space and willing to work with us on assuring our equipment is protected!

A couple years ago I got a 5x5 for my stuff when I moved to an apartment. Got a second unit this year (10x10) for my fiancee since she had some much larger items. No longer needing all the space of the 10x10 we talked with Debbie who worked with us and gave us the best option for consolidating into a new unit (5x15). We were well taken care of and given the best option for space and price. Thank you, Debbie!

Good service lots of space convenient

Best service

Had a unit on hold, came to look at it 15 minutes before close. Ashley was super helpful and let us stay after close to finish paperwork and take measurements of the unit. 10/10 customer service and highly recommend renting here for any storage needs.

I had been searching for a small unit that would meet my needs for a short period of time between moves. After filling out the reservation form online, I received a phone call from Debbie. She was supremely helpful and tactful in getting me a great deal that would meet my needs for such a short period of time. It was a pleasurable experience and I'm grateful that we were able to get everything resolved quickly and efficiently!

Very helpful

Great service. Showed up shortly before close with some work items to store and they were accommodating and very helpful.

Well maintained facility and helpful staff

Fantastic storage garages and excellent service! This location was the absolute best in the city of Columbus . Rates are great and Debbie at the Fisher Rd location is the absolute nicest person. Excellent service here! I wouldn't have gone anywhere else!! A very clean place and that makes a difference to me!

Fair prices

Friendly, helpful staff. Convenient access.

Debbie has been fantastic she is more than willing to go above and beyond to make sure your experiences are satisfactory. I have been very pleased with her attentiveness and dedication. Well organized and willing to help!

Very friendly staff. Prices are reasonable.

Thank you Debbie you were awesome

Super friendly staff(Debbie), great hours and clean facility. Cheap rates!

Quick and easy sign up, great price, and lovely staff.

Gated and secure

I Love this place! A+++ You do not have to worry about the safety of your belongings at this site! Fence, Units alarmed, pest control, VERY clean! I have two units here and would not think of going elsewhere! Debbie is Awesome and has a very nice and helpful demeanor, professional and personal at the same time...!

Debbie, manager, very professional and efficient in setting up a new storage spot for our company.

I have been with Simply Self Storage for 13 months. I feel behid on my payments oweing a large amoutn of money. i wasnt able to come up with all the money by the date my property was gue to be sold in a auction. This whole situation had me very depressed and to be honest I felt like giving up. This past year has been the worst year of my life . I have lost everything and my property in that storage is all I have left. This is when I met an angel who works at Simply Self Storage. Her name is Debbie and she a wonderful caring and compassionate women. She is proffesional and polite and takes great pride in her job. i will forever be greatful for this lovely lady.

Best storage place ever have been so good to me down to earth pepole and the lady who works on fisher road her name is debbie has just been the greatest to my mom we have a re hole life in this storage and have came close to loseing it thanks to her understanding we have manged sonk you debbie and god bless

Debbie was real nice and very informative

Debbie was so helpful. Understood exactly what we needed. This is our second unit. Location is always clean and well maintained. We have had our other unit for almost a year, and have not had any issues. Love them.

The place is easy to access from the freeway and prices are reasonable though the turning lane into the facility could be made wider to make it more safer.

This is a great place to store your possessions. Electric light in the unit is a real plus. The manager Debbie is phenomenal !!! She is super friendly and has a great memory always making me feel important and like part of a family.

Very professional and very clean

Debbie was amazing! Very helpful and got me set up quickly. Personally showed me the unit. The only reason not a five star review is the location of my unit is a bit inconvenient and the height of the unit is lower then others I've used in the past. Other than that overall great experience.

Great storage facility don't know what I would have done without them in my time of need!

I've had a storage unit for years with Simply Self Storage on Fisher Rd. Recently I had to rent a bigger unit and I dealt with Diane and Kara, who were helpful. Debbie has helped me over the past couple weeks and has been great and very helpful!

We first rented from Simply Self Storage over a month ago. We moved out of our apartment but our new apartment wasn't ready yet, so we had to get the largest unit they have to store all of our belongings. The manager at the time was very nice and helpful. Just recently we moved into our new apartment and no longer needed that large of a unit, so the new manager was very nice and helpful, and even helped us save some money!! The grounds seem to be well maintained. We have never had any issues so therefore we only have positive things to say about simply self storage. Joe and Donna

I just rented a space today. Everyone I talked to was nice and respectful. Debbie was extremely helpful. The place is clean an well kept.

More than helpful... friendly to work with, especially Debbie.

Danni is very personable and makes sure we feel at home I would definitely recommend this facility to future renters

Well-maintained property, with a super-helpful staff that made finding a unit quickly and efficiently (during a stressful moving situation) a breeze. Debbie and Dani were great to work with.

Danni is very professional and efficient moved out of a unit cross town, this place is better priced and just nicer

This place was great and was much better than the local competition all the way around. Danni, at this location, provided a wonderful and personal customer service experience!

Their great people to work with

My service here was excellent I will can't complain everyone I've encountered was always so pleasant the facility is clean and neat and very secure if I needed to store things again definitely first choice

Staff was very knowledgeable and clean environment.

I have been a customer in the parking lot for many years. I was never overly impressed before, there used to be a lot of trash and people where parking wherever they wanted...Danni has been so professional and has really cleaned the place up. I created this account to write this review because I witnessed her trying to handle a customer who absolutely was not liking being told to correct his ways (from the looks of a couple reviews there might be a few of those disgruntled people) but this lot really needed that done, and I was very impressed. I was contemplating moving out but now Im staying. As a customer from before the change and now with the new ownership and staff I can attest that I am really impressed with the hard work and improvements. Keep up the good work Danni and Kurt!

Dani is very pleasant

Simply Self Storage is now under new management. Not that it had any problems before. I have used this storage facility for a few years. They are clean and professional. The grounds are always kept tidy and if ever there was a time I needed more time paying for my storage they were very accommodating. I appreciate a business who tries to help instead of condemn. Very well maintained atmosphere.

I simply love Simply Self Storage Fisher Road. I've been there now for over a year and the staff Danny, that I have met personally will truly assist you in every way possible. The place is always neat and clean very well maintained and security is at its best so, when you need storage and you need it fast and without a hassle go to Danny on Fisher Road and I guarantee she'll take care of you.

Just moved my trailer there the management is great and friendy and care a lot , Danni made me feel like family . She went the extra mile when I wanted to come see the place after I got off work ..I already told a co-worker about the place because they are looking for a storage facility.

Always pleasant and helpful and also the best price Danny and Curt are xtra helpful and always prompt.

Since new management took over its been a complete new place! The staff are awesome & helpful and the property is clean & very secure! It definitely beats the competition by a long shot!

We park our trucks here. Security gate is nice. But the other customers should be monitored more closely. Many will park way beyond their designated space making it VERY difficult for a big truck to make the turns and corners. Also many customers leave junk lying around their space and putting junk into other people's spaces. The prop manager should walk the grounds every day and clean up this trash and give consequences for those extending their spaces making it difficult for others.

Danny the new manager is awesome found us what we needed and was alot of cheaper then anyone else

Always friendly helpful young ladies when we go in to make our payment. Clean & Always Nice.

Very helpful and friendly staff with reasonable rates

Danni was awesome

LaSheba has excellent customer service! Very warm and inviting!! We ended up talking for 45 minutes about faith and kindness to others. She definitely practices what she preaches, would highly recommend!! Do it today!

Professional and safe. Nice people.

Great professional staff with a very clean units and large parking rental area. I would recommend this location to everyone.

Danni and her team are great. They've treated me very well!

I used this storage unit company for over a year and they were awesome. Very friendly & helpful staff, as well as clean units all around. Would highly recommend them if you are looking for a storage unit!

Moving into the area and I talked to Danni last week. Super helpful and knowledgeable, going there for sure!

Danni that works up there has to be the nicest person I've met in a long tim

Super friendly staff and well kept facility. Due to some unforeseen events I was in need of a storage unit without much notice beforehand and Danni helped make a stressful situation go much smoother for me. Was very pleased with the service and how accommodating the staff was.

This facility was super clean! The location is great! I dealt with Danni and she was very helpful and polite! I would 10/10 recommend using this facility!

Danni was awesome. Great customer service.

I spoke to Danni to get basic info about this Center and she was very kind and helpful. She was very patient with me as I had a million questions and I would definitely recommend this facility to others.

In 2 words, Awsome place. Clean and well kept property. Staff while not only knowledgeable, but very forth coming for what their customers might be more inclined to need, or nothe need. I've been a customer of a variety of "other facilities", but this is my last one to use. I'll be here as long as I need space, and will be back if I ever need more space.

The people are very nice here. Any problem you have they will do whatever they can to get the problem resolved in a timely manner. I would highly recommend this site if you are looking to store anything.

In response to Adam Miller: I am the new property manager at this location and it is incredibly disheartening to hear this. I wish I could respond directly to you so that I could find out exactly what happened in your case because we do not have $50.00 late fees and we are open 7 days a week, and even on holidays so that it will always be convenient for people to make their payments. I am so sorry that you had a bad experience with us! I would greatly welcome the opportunity to rectify the situation if you ever need our services again! Thank you